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Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

Device help or recommendation

I moved from Simplisafe to ADT, and received Google Home as part of the installation. I have a GFI circuit in my garage, into which I have plugged a freezer. Often enough, a rain storm passes through, and the circuit trips, leading to the freezer los...

Bki-in-SC by Community Member
  • 530 Views
  • 1 replies
  • 0 kudos

New Feature: ALARM vs. Notification

Hello, My GHome App is bothering me every time my wife changed the room and is constantly telling me "wife is in kitchen", "wife is in bedromm", "wife is in kitchen".... ok, this works fine. I just dont care But in between of all these "wife changed ...

Richi220 by Community Member
  • 610 Views
  • 1 replies
  • 1 kudos

Nest Aware subscription migration

I recently replaced my Nest Secure that was monitored by Brinks, with ADT, per the news about Nest Secure. Of course, I have already cancelled my Brinks monitoring subscription.I had a Nest Aware subscription with my Secure, purchased THROUGH the Nes...

LadyMarah by Community Member
  • 1484 Views
  • 5 replies
  • 0 kudos

Resolved! Nest Aware footage

Hey,Is it possible to retrieve footage from one of my cameras from 34 days ago? It's past the 30 day mark, I get that. It's just that i need to download something that was caught on camera, for a court case?ThanksTom

CaptChaos by Community Member
  • 4122 Views
  • 12 replies
  • 0 kudos

My New Credit Card Payment was rejected

I finally figured out how to add a new credit card number and then I get an email from Nest saying it was rejected. The card has thousands of dollars available on it and I triple checked to make sure I added the correct number. Where can I go to get ...

Subscription

My thirty day trial ended on 18 Jul and my subscription didn’t start. My camera has reverted back to three hour recordings. How do I get my subscription started.

Marto123 by Community Member
  • 746 Views
  • 3 replies
  • 0 kudos

Nest Hub Max doesn't do facial recognition

My Nest Hub Max doesn't do facial recognition!I'm subscribed to Nest Aware just to make that clear and my Nest Cam (indoor) and doorbell do record and do facial recognition (familiar faces). The Nest Hub Max says it's registered in an area where faci...

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Trausti by Community Member
  • 2460 Views
  • 9 replies
  • 1 kudos

Subscription

After my free trial ended my subscription was supposed to start and it hasn’t. It has been four days now and I still have no recordings longer than the minimum three hours.

Marto123 by Community Member
  • 2921 Views
  • 16 replies
  • 0 kudos
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