Video clips of notifications not playing

[martenskc]

My notifications are popping up on my phone that a person is at my door. I go to look at the past video that was no more than five seconds ago and video will not work. It’s just a screenshot. The live feed works, but just a screenshot on past videos. How are we supposed to monitor activity when we can’t watch the video?

[winslow]

I have same issue. Did you resolve it?

BTW They take my money quite efficiently though.

[martenskc]

Yeah. I bought nest aware and it magically fixed. I didn’t know we had to buy a subscription to use the camera. 

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[MrsLynnie]

Mine is the same. For weeks now! 

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.

Please let me know if you need further assistance. 

Best Regards,

Brad.

[martenskc]

Hi BRAD,

as I see on most of these posts you take forever to reply and you don’t even try to solve the problem. You always ask, do you still need help with this problem? OBVIOUSLY WE DO. 

After Nest Aware ran out, there was only live movement on our screens. No past videos for the day, nothing. If there was a clip, it did not play. 

so, I guess in order to use your product we have to pay 6.00 a month to actually see recorded clips. That’s dumb. Your product is expensive and should work wout a subscription plan. 

[Brad]

@martenskc

I apologize for the inconvenience my late replies have caused. I am only 1 single person assisting all the thousands of you the best I can. I am mainly a moderator and these Community Forums are meant to be a place to get help from other Community Members. You are welcome to contact support via this link here.

Best regards,

Brad.

[winslow]

I tried everything then I bought another Nest Aware subscription as it kept asking me even to although I had one and it magically started working. I  then cancelled the old subscription. Pretty bad . Paying for months for something which does not work. Google Boys got richer.