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Why has it been taking hours to view history?!

SnarkyMama68
Community Member

WHY DOES IT TAKE HOURS TO VIEW VIDEO HISTORY?!?!  For example:  I caught someone live stealing from outside of our non-profit organization.  I can see on the thumbnail in history that it captured the event, but when I click to view it, it says it’s not ready to view.  This happened HOURS ago - when WILL it be ready to view?!?!   I can’t file charges until I can provide the proof!

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