cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Wired outdoor camera is missing events

JMH100
Community Member

Every morning when I take my dog out the camera misses the event of me going out the door.  It does capture the event when I return a few minutes later.  If you go backwards reviewing the footage you can see me leaving so it's there, but no event is created.  I have tried restarting the camera and it didn't make a difference.  I've had this camera for several years and this is a new problem.  Not sure when it started, probably at least a few months ago.

5 REPLIES 5

r1ckbob
Community Member

I’m having the same problem, I don’t know what to do?

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

 

Best Regards, 

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

JMH100
Community Member

No worries.  I'm working with Nest to resolve this.  Thanks anyway!

Brad
Community Specialist
Community Specialist

Hey Folks.

 

I am glad to hear that you are working with Support to restolve this issue! At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.