blockblocked video

[Zijad]

I have paid until 05/03/2024, why are they asking me to pay, my camera is blocked from viewing the footage recorded in the past 

[MplsCustomer]

@Zijad 

I'm just another Google Nest customer, and can't tell exactly what your "blockblocked video" issue is.

You can check your subscription here:

https://store.google.com/subscriptions

You can also check your subscription in the Google Nest app under Settings | Nest Aware and in the Google Home app under Settings | Subscriptions.

You can also try the "Contact Us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

[Lance_L]

Hey everyone,

@Zijad, thanks for reaching out. I wanted to check if you still need assistance. Have you had a chance to try the steps or connect to the support team as suggested by MplsCustomer above? If yes, how was it?

If you weren’t able to reach the support team yet, I’d love to help you with this. I need additional information from you that would be best shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. This form is only meant for you to use, so let me know once you’re done.

I appreciate your help, MplsCustomer.

All the best,

Lance

[Jenelyn_O]

Hi Zijad,

Chiming in — I just want to check if you managed to fill out the form. Please let us know once done.

I appreciate your input, @MplsCustomer and Lance.

Regards,

Jenelyn