can't upgrade to nest aware plus

[mad101]

cant upgrade my subscription

[mad101]

tried going to account and subscri'ption and there are no 3 dots or anything to click to upgrade, just a cancel subscription

[MplsCustomer]

@mad101 

Do you have a 2nd gen Nest Aware subscription (available since 2019), accessible here?

https://store.google.com/subscriptions

Or do you have a 1st gen Nest Aware subscription, accessible here?

https://store.nest.com/account/subscriptions

If you have a 1st gen Nest Aware subscription, I think you have to cancel your subscription (and get a pro-rated refund), and then purchase a 2nd gen Nest Aware Plus subscription:

https://support.google.com/googlenest/answer/9228198?hl=en&ref_topic=9306468&sjid=114724675813969839...