cannot delete old credit cards

[FJ-C]

Yesterday, I received an email stating "you're subscription payment didn't go through".  I think this is because the credit card on file under "Billing Info" in store.nest.com expired. But there is no option to view the credit card details. So I added the same credit card back, but with the new expiry date. But now, I cannot tell the difference between the two credit cards on file, as both just say "creditcard ending in xxxx".  And there is no option to delete one of the credit cards. I would rather just select PayPal as an option, but PayPal is not available to select.  The only option is to add credit cards. Can someone please tell me how to delete credit cards on file?  When I go to my Google Store account, I have PayPal listed there as the only payment method, but Nest Aware doesn't use this, as it has its own billing section that only wants credit cards. Anyone else having this issue?

[janthadeus]

Hi FJ-C

I'm sorry to know that your payment for your Nest Aware didn't go through. No worries, I'll guide you with the steps. PayPal isn't an accepted payment method for the Nest Aware. The only accepted payment method is a debit or credit card.

Please follow the steps below to update your payment method:

1. Visit https://goo.gle/2QcwNC7.
2. Sign in with the Google Account that you used to subscribe to Nest Aware.
3. Under the Payment section, select Change payment method.
4. Click the drop down arrow to expand the list of payment methods on file. If you have other payment methods on file, they’re listed with the type (Visa, Mastercard, etc.) and the last 4 digits.
5. Select the desired payment method and tap Submit.
6. If you want to add a new payment method, you need to enter the required information. Double check all fields for accuracy before you click Submit.
7. After you update their payment method, they should find the updated payment method information under the Payment section of the subscription page.

If you have multiple home structures, make sure to select the home structure with the subscription you want to update your payment method from the Home nickname drop down selector.

Let me know how it goes.

Cheers,

JT

[FJ-C]

Thank you for this information, janthadeus.  I followed your steps above, but there is still no option to delete old credit cards, or to amend inaccuracies in exiting credit cards on file.  The only option is to keep adding more & more credit cards.

[janthadeus]

Hi FJ-C,

Thanks for trying, give these steps a try:

1. Go to https://goo.gle/2scTmOT.
2. At the top, click Payment methods.
3. Next to the payment method you want to remove, click Remove > Remove.

If you still can't delete your old card on file, please reach out to our Google Store experts.

I hope it helps.

Regards,

JT

[FJ-C]

Hi JT,

Thanks. I tried your latest advice above, but the only payment method that shows is my PayPal account.  None of my credit cards are listed via that link. My credit cards only show up via the Nest billing info website, with no option to delete. Okay, I will contact Google Pay via phone if they can help me, as also just suggested by Nest via phone, who were unable to help me.

[janthadeus]

Hi there,

Thanks for following the steps, sounds like a plan! If you have other questions and concerns. Feel free to let me know.

Regards,

JT

[FJ-C]

Hi JT,

As my yearly payment fee has now been processed, as verified on my credit card bill,  I'm good for another year. But yes, I still have a couple of old credit cards on file that it will not let me delete. But I'm not going to worry about it right now, and I'm not going to bother phoning Google Pay, as I don't want to cause any more problems with my account. I'll deal with it next July if I have renewal problems again.

Thanks for your suggestions to try though, I appreciate it.

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

[FJ-C]

Hi Brad, the last activity on this thread was actually only 3 days ago. Anyways, until next July 2023 at renewal time, I've decided to not worry about this issue.  If I run into payment issues again next year when I renew, I'll deal with it then. Thank you.

[janthadeus]

Hey there!

Cool, we're glad to hear that. It's me again. Checking in if you have other questions and concerns, feel free to let me know. 
 

Best,

JT

[janthadeus]

Hi there,

It's me again. Just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Regards,

JT