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home.nest.com not showing second home or any devices that are available in google home app.

antonyhughes
Community Member

As per the title, Logged into home.nest.com using my google account which has my 2 homes and all my devices but it is not showing the second home or any of my devices. I was hoping to download a timelapse video from one of my camera's but the home its in and camera don't show up.

 

Any solutions?

5 REPLIES 5

Brad
Community Specialist
Community Specialist

Hey folks,

 

Thank you for your feedback on this issue, I fully understand the frustrations of not having your new Nest Cams in the Nest App or available on https://bit.ly/3HtBgJC web app. I can imagine having to use two different apps at the moment is quite daunting, and could lead to frustration. 

 

However, the new Nest cameras and doorbell are exclusive to the Home app because we wanted to create an integrated experience with your speakers and displays. A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. Thank you for your continued patience, and support. I am more than happy to assist you further with this inquiry if you wish. Please let me know.

 

Best Regards,

Brad

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. 

 

Best Regards,

Brad

antonyhughes
Community Member

Hi Brad,

 

Thanks for the reply. Maybe you shouldn't advertise that you can provide services that aren't available anymore. I can not download a time-lapse of any of my cameras. New or old. I can also not even see my second home in the nest website even though a have a nest aware subscription for it. I think you have some major bugs that need fixing or to change your advertising.

Brad
Community Specialist
Community Specialist

Hey there,

 

That sight is not available for Google Home like I stated, so if your devices are in Google Home, then you cannot view them on PC. I appreciate your feedback, but please submit it via the app so it goes directly to Google.

 

Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments.


Best regards,

Brad