All--I think my case is resolved, but I'm still extremely wary whether it truly is done. I had the Gen 1 Nest doorbell, moved in 2021, cancelled the service that annually renewed and auto billed in January then noticed only recently that they were still charging me for a service that I haven't used since then. After many phone calls, being transferred more than 10X, chat messages and more than 5 case ID numbers, I tried chat again after Dpasooti mentioned it. Throughout the process many techs were able to find out that my account was active under my partners email, then cancelled it but did not remove the auto bill. Finally, someone replied yesterday after a chat session that it is removed (auto bill). I'm going to calendar it to check for the next few years and I'm still upset with the run around service of techs repeatedly telling me to fill out the form (nothing happens), phone calls with no follow-up and then having to track more than 5 case ID numbers. You must stay vigilant, you must keep on reaching out, and you must file everything---ask for an email reply while you have the tech with you, summarize any interaction yourself, log all case ID numbers. I wish you all luck, because this process truly was egregious--and I'm still #$%^&* upset at the lack of Nest/Google assistance for Gen 1 clients. You sell your product to a behemoth, yet behind the scenes somehow you lost data/account info for clients to access their own information to cancel an old version and then you make us all trip over ourselves ONLY if we catch that you are deceptively auto billing us & intentionally make it difficult to cancel + speak to anyone? Utterly outrageous, deceptively sh1**y and sincerely upsetting. Many techs are just doing their jobs, I understand that and I am sorry if I was too emotional. I'm still going to be checking for years to come.
While this thread blew up, I started in a different one and had been working on this since January.
