Constantly Needing New Batteries

[Rnixon]

Hey all,

I’ve read other threads with this same issue, but none resolved it from what I can see. 
I have changed the batteries in my Nest Protect semi-weekly now for months with lithium AAs, but invariably a week or two later I get the low battery notification. My software is version 3.5rc3. 

thanks for the help!

[gmelanymelissa]

Hi @Rnixon,

Thanks for posting here in the community. I'm sorry to hear your Nest Protect needs new batteries constantly. I'm happy to help!

To better understand the situation, I'd like to ask a few questions:

• What type of Nest Protect do you have? Here’s a helpful article about how to identify your Nest Protect model.
• Do you have a wired or a battery-powered Nest protect?
• Is it chirping every 60 seconds?
• Has the emergency alarm been activated?
• What's the status LED light?

In the meantime, check this tip:

• LED Light Indicators: To determine what the LED lights look like, refer to this article: Nest Protect lights and sounds.

Keep me posted.

Best regards,

Melany

[SjC]

Same issue.  Battery low every alert every two weeks after putting in brand new batteries.  Getting expensive and annoying.  Stand behind your product Google!

[gmelanymelissa]

Hi @SjC,

Thank you for reaching out to the community. I’m truly sorry to hear that you’ve been getting battery low alerts every two weeks after installing brand-new batteries. Help's here!

I’m following your case and need to gather more information:

• Could you please provide the information requested previously?
• Have you had a chance to try the suggested tip?

Keep me posted.

Regards,

Melany

[Rnixon]

Hi Melany,

What type of Nest Protect do you have? I have a first Gen. 

Do you have a wired or a battery-powered Nest protect? It can be either. Our problem comes from when we have it mounted on the ceiling with batteries. 

Is it chirping every 60 seconds? Yes 

Has the emergency alarm been activated? Not currently. 

• What's the status LED light? Yellow!

hopefully this helps you help me!

Rachael

[gmelanymelissa]

Hi @Rnixon,

Thanks for the update.

Just to follow up, I'd like to ask a question:

• Is your Nest Protect wired or battery-powered? Refer to this article: How to tell which Nest Protect you have.

Once I have that detail, I can assist you better with the specific information.

Keep me posted.

Best regards,

Melany