11-05-2021 04:51 AM
Hello, we’ve had our nest protect for about 1 year. We replaced the batteries as requested ( Energizer Ultimate Lithium AA (L91) batteries) about 2 months ago and now we are getting the same low battery alerts. Seeing as the batteries have previously lasted 1 year I am wondering if the unit we have is faulty / can the battery alert be reset?
01-07-2022 11:45 AM
Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
01-07-2022 01:34 PM
We’ve given up using the product. After resetting multiple times and draining multiple batteries it’s clear there is a problem with the unit. We have a newborn and I can no longer tolerate it constantly waking the house up at night with its imminent power failures .