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Nest Protect

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Troubleshoot setup: Nest Protect

Here are some steps I recommend to resolve issues during the setup of Nest Protect. Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mobil...

David_K by • Bronze
  • 4502 Views
  • 0 replies
  • 1 kudos

Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by • Googler
  • 155236 Views
  • 243 replies
  • 11 kudos

Protect will not go online

My Nest Protect has never gotten past “Offline” in the set up. I have done all their steps . The modern/router is giving a 2.4ghz signal but the Protect/app won’t pick it up. Super frustrating waste of time!

Eddy5 by • Community Member
  • 1921 Views
  • 8 replies
  • 1 kudos

Nest Protect says sensor has failed only during high humidity

Hello, my Nest protect seems to work fine until we open the windows on a humid day. At that point the Nest Protect usually chirps and says there's a problem with the sensor. As soon as we close the windows and run the AC to reduce the humidity, the e...

Nestuva by • Community Member
  • 1344 Views
  • 7 replies
  • 0 kudos

New wifi connection issue

I got a new wifi at home... No matter what I do my nest won't connect to it. I have reset the protect, I reinstalled the nest app, I tried hitting the WPS button on the wifi... I followed all and any instructions I have found online and nothing is wo...

Aereadne by • Community Member
  • 833 Views
  • 3 replies
  • 0 kudos

Nest Protect failing AGAIN

I bought 5 2nd gen Nest Protects in 2021. They are supposed to last 10 years. I have now had my SECOND one fail after less than 3 years, conveniently out of warranty. I replaced the one but am giving up on Nest. I refuse to keep buying new Nests ever...

Scott1 by • Community Member
  • 662 Views
  • 2 replies
  • 0 kudos

Nest Firealarm/Protect RMA wrong ship to address

My nest firealarm start malfunctioning so I called today morning and customer service created RMA request. They send me a link to start RMA process which included step to create replacement order. Even though I had give correct address to customer se...

sst by • Community Member
  • 1293 Views
  • 5 replies
  • 0 kudos

Nest protect failures/false alarms

Adding to the growing reports of issues (it's only started in the last few weeks) of 1 (out of 2) of my nest protects giving a "heads up there's smoke in the bedroom" when there isn't, and then almost immediately seems to clear. Yes the device is nea...

Adamfmk by • Community Member
  • 1037 Views
  • 2 replies
  • 0 kudos

Old units received from the Google Store

I ordered two units from the Google Store, expecting them to be manufactured at a recent date, to get at least 9 out of the 10 years of lifespan.I received items that were manufactured 4 years ago, that will last only 6 years. I tried to contact supp...

Protect cable connector

Hi, I need a replacement connecting cable as we have lost the one we had.Thanks

dang1 by • Community Member
  • 612 Views
  • 2 replies
  • 0 kudos
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