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Nest Protect

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Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by Googler
  • 217 replies
  • 6 kudos

Google Home/Neat not showing devices

I moved from my original home to a new home. The protects at the old house are expired. I added six protects in the new home and they were all showing up fine in the Nest App. When I tried to add my wife to the account, Google forced me to “migrate” ...

Nest Home Report

I got a Nest Home Report mail that it is discontinuing my account because my Nest is not connected.The Nest App on my iPhone says "Everything is OK"Sensors, Battery, Wi-Fi checked 9 hrs agoAlarm, Voice checked 2 days ago - WHAT GIVES???

3 Nest Protects went offline and won't connect

I have 3 Nest Protects that went offline a month ago and I have tried everything to figure out why, with Nest customer support absolutely no help reading the same script over and over and not answering any of my questions. I get multiple errors like ...

Sensor failure

I have a nest protect produced 2/5/2020Today I got sensor failing issue. Serial Number is 06AA01AC182000RXVacuum cleaning and cleaning as mentioned in manual does not help. Restart does not help. Change of batteries does not help. This should be a wa...

Warranty exchange

We bought the nest learning thermometer and it is no longer working at all, how do we get a replacement under warranty?

Mnashed by Community Member
  • 15 replies
  • 0 kudos

Resolved! Failed sensor

I purchased a 2pack Nest Protect from Costco in May 2022 and one has a failed sensor (3 months old). They were manufactured in Feb 2022. Costco is only offering a return. I want a replacement. How do I file a warranty claim. I can't find anything onl...

Nest protect

I have lost the mounting bracket for my nest protect and I can't find where I can get it replaced?

Flavorice by Community Member
  • 1 replies
  • 0 kudos

Google replaced a defective nest with another defective nest

I bought a Nest years ago through SoCal Edison’s rebate program. The Nest was defective upon installation and, after troubleshooting with Nest, was issued a replacement. It turns out this unit was also faulty.Now that I have a newborn baby, it has be...

Nest app not allowing me to sign in and won't sent me a reset email

We are trying to add the Nest Protect to our Google Home base, but can't get very far. The Nest app consistently says that we have the wrong email and password. When we hit on "forgot password", it is not sending us a reset email, no matter how many ...

suenwong by Community Member
  • 9 replies
  • 4 kudos