I'm sorry to hear about the issues that you're having when trying to file a warranty claim for your Nest Protects. I wanted to stop by and see how I could help.
Do you mind me asking to tell us more about what happened and the steps you have taken? So we could check for more possible options.
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
I appreciate the help, Mark.
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.