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Faulty sensor

Peterheadmarine
Community Member

Oh my do google make it impassible to return a faulty protect. How on earth are you ment to get a a from them? I have spent 45 mins going in circles with their websites trying to find a for to fill out or an email. 

4 REPLIES 4

elisabethgie
Community Member

I have the same problem and their warranty website doesn't work, doesn't allow me to upload the invoice and submit. Their website does nothing. So frustrating.

Hi folks,

 

I'm sorry to hear about the issues that you're having when trying to file a warranty claim for your Nest Protects. I wanted to stop by and see how I could help.

 

Do you mind me asking to tell us more about what happened and the steps you have taken? So we could check for more possible options.

 

Best regards,

Mark

aatienza
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Mark.

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie