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Log into Nest Protect Smoke Detectors via USB

RaphaelF1
Community Member

Hello all,

I am trying to log into to obtain the network name and entry keys as the labels have been damaged and can't use the QR code, nor can I read the entry keys etc...

 

I have tried this solution but it does not work:

1.   Plug USB into back of Nest Protect, and connect to your computer or laptop.

2.  Hold down the Nest button on the Nest Protect until it attaches to your computer or laptop.

3.  Open the device in file explorer and then open the .PLI file.

4.  Scroll to the bottom and you should find a 6 digit paring code.

5.  You can now set up the Nest Protect manually.

 

Off note:

1- I restarted my computer

2- I reset Nest protect

3- Cable does work with another device

 

Thank you!

 

9 REPLIES 9

David_K
Platinum Product Expert
Platinum Product Expert

Try using a different USB port? Try using a different cable? 

If you have one, try using a different computer?

I did use a different cable (twice) and 2 different ports and a different computer (mine is a laptop, I used a desktop to try) 

David_K
Platinum Product Expert
Platinum Product Expert

And you already tried a factory reset as well, right?

  1. Press and hold Protect’s button. It will chime and glow blue. Continue holding the button down.
  2. Release the button when your Protect starts to say its version number.
  3. Your Protect will start a verbal countdown and tell you it’s erasing all your settings.

As I mentioned before, yes I did try that as well.

David_K
Platinum Product Expert
Platinum Product Expert

Alright, let me ask a community specialist to take a look here and see if there's any other troubleshooting steps or options here.

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

@David_K, thanks for the help!

 

@RaphaelF1, We'd like to know more about this. Please fill out this form so we could investigate further.

 

Thanks,

Edward

Hi,

I completed the form.

Thank you,

Raphael

Markjosephp
Community Specialist
Community Specialist

Hi RaphaelF1,

 

Thanks for completing the form; we have received it. Soon, a member of our upper team will contact you via email. Also, please continue the conversation there, as this thread will be locked within 24 hours.

 

Regards,

Mark

It would be great if the answer cpuld be posted in this thread for reference, instead of hiding the fix (or non fix) in emails.