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Nest Protect

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Troubleshoot setup: Nest Protect

Here are some steps I recommend to resolve issues during the setup of Nest Protect. Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mobil...

David_K by • Diamond Product Expert
  • 110 Views
  • 0 replies
  • 0 kudos

Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by • Googler
  • 123613 Views
  • 243 replies
  • 11 kudos

House Sitter control of Nest Protects feature request

We are vexed trying to configure access for a live-in house sitter to silence Nest Protect devices close to a poorly ventilated kitchen. As homeowners we regularly set off the Protects cooking (boiling water can be enough to trigger an alert) and hav...

GJW by • Community Member
  • 526 Views
  • 0 replies
  • 0 kudos

Nest Protect CO false positive Heads-Up alarms

Hi,Has anyone else had an experience where one Nest Protect unit gives a false positive CO Heads-Up.We installed one on each floor of our second home (top floor, middle floor and ground floor) and the middle floor one gives a Heads-Up warning sporadi...

Graham63 by • Community Member
  • 1966 Views
  • 8 replies
  • 0 kudos

Nest Protect won't connect to Wifi after New Wifi name

I recently got a new internet modem from xfinity. I only have one internet name but I think it supports 2.4 and 5GHZ. Everything else in my house has paired well to the internet but when I try to pair the the Nest Protect, it says "Something went wro...

Smoke is clearing - repeating

I have 6 Nest protects and one keeps announcing that smoke is clearing. I've tried to silence it remotely but it says I'm not close enough (I'm out of town) and it's alarming every 5-15 minutes. No alarms for smoke, just clearing, and I can see on th...

linky by • Community Member
  • 359 Views
  • 0 replies
  • 0 kudos

Google Nest Protect

Hi Google, I have just purchased a google Nest Protect but cannot link it to my google home. The set up was as per the instructions using my Google account to set up my Nest app. I can see the protect in the Nest App but cannot add my Nest account th...

Tiger3000 by • Community Member
  • 2976 Views
  • 17 replies
  • 0 kudos

Nest protect backplate

Since the thread was closed - creating a new one so that I can get a replacement backplate for my Nest Protect.

Reconnecting Nest Smoke detectors

Hi, I'm hoping someone can assist. I have 2 Nest smoke detectors that I purchased and setup about 12-18 months ago. About 6 months or so ago, I changed my provider and setup a new router for the wifi. I did not think about the smoke detectors at that...

eb075 by • Community Member
  • 1412 Views
  • 4 replies
  • 0 kudos

Nest Protect in Kitchen and Smoke Alarm keeps going off

Since installing 7 NEST Protect Gen2 in our house, they have been working fine with the exception of the kitchen. It goes off at the tiniest amount of smoke even though it is on the ceiling (3 mtr up) and the extraction fan is on. We dont even neet a...

Dutchie70 by • Community Member
  • 1231 Views
  • 1 replies
  • 1 kudos

Nest Protect Emergency and Camera Activation

Not sure this is the right issue category.I had my first ever Heads Up and Emergency alerts yesterday due to smoke detected by my Nest Protect. My wife received the alarm on her silenced phone while we were away, which impressed.We also received a no...

danielzen by • Community Member
  • 1169 Views
  • 1 replies
  • 0 kudos
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