How to file warranty claim on Nest Protect that's 3 yrs old?

[NatchGreyes]

Hello,

How do I file a warranty claim on a Nest Protect that's 3 years old? I bought enough to equip my house in 2019 and I have one that says that its sensor failed despite only being 3 years old (manufactured in 2018). How do I file a warranty claim on that? That's way too soon for a sensor to fail. Like, I could see it failing in 2024 or 2025, since the expiration date is in 2028, but not yet.

Thanks!

[David_K · Accepted solution]

All carbon monoxide alarms expire because their sensors have a limited lifespan. To comply with certification standards, 2nd gen Nest Protect has to be replaced after 10 years, while 1st gen Nest Protect has to be replaced after 7 years, but that's not linked to the warranty. Nest Protect has a 2-year limited warranty, so this is not covered by the warranty and you won't be able to file a warranty claim for it I'm afraid.

[faust82]

Wouldn't that depend on jurisdiction?

I'd like to see Google try to deny my claim in Norway before 5 years for instance.

[David_K]

Not to my knowledge, Norway version of the warranty is here:

https://nest.com/no/legal/warranty/?from-chooser=true

[faust82]

For consumer purchases in Norway, the Protect is subject to a five year period of "right to complain" under the Consumer Purchases Act section 27, and I'm certain other countries also have legislation where consumer protection exceeds the two year warranty.

Yes, it functions slightly differently than a warranty would, as the burden of proof shifts slightly, but absent clear signs of physical damage it near enough makes no difference.

So again, depends on jurisdiction.

https://lovdata.no/dokument/NLE/lov/2002-06-21-34 

[janthadeus]

Hi folks,

Thanks for your patience here. We'd like to further check on this — could you fill out this form so we could further investigate?

I appreciate your help, davidking.
 

Thanks,

JT

[janthadeus]

Hi faust82,

Checking back in — we haven't received your form. Were you able to fill it out? Still need our help?

Regards,

JT

[EdwardT]

Hi faust82,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

[aatienza]

Hey NatchGreyes,

Checking in — we hope you've got the answer you're looking for. Let us know if you have more questions in mind.
 

I appreciate the help, davidking.

Thanks,

Archie

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[aatienza]

Hi folks,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie