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How to file warranty claim on Nest Protect that's 3 yrs old?

NatchGreyes
Community Member

Hello,

How do I file a warranty claim on a Nest Protect that's 3 years old? I bought enough to equip my house in 2019 and I have one that says that its sensor failed despite only being 3 years old (manufactured in 2018). How do I file a warranty claim on that? That's way too soon for a sensor to fail. Like, I could see it failing in 2024 or 2025, since the expiration date is in 2028, but not yet.

 

Thanks!

1 Recommended Answer

davidking
Gold Product Expert
Gold Product Expert

All carbon monoxide alarms expire because their sensors have a limited lifespan. To comply with certification standards, 2nd gen Nest Protect has to be replaced after 10 years, while 1st gen Nest Protect has to be replaced after 7 years, but that's not linked to the warranty. Nest Protect has a 2-year limited warranty, so this is not covered by the warranty and you won't be able to file a warranty claim for it I'm afraid.


Volunteer since 2011, Product Experts are not Google employees.

View Recommended Answer in original post

10 REPLIES 10

davidking
Gold Product Expert
Gold Product Expert

All carbon monoxide alarms expire because their sensors have a limited lifespan. To comply with certification standards, 2nd gen Nest Protect has to be replaced after 10 years, while 1st gen Nest Protect has to be replaced after 7 years, but that's not linked to the warranty. Nest Protect has a 2-year limited warranty, so this is not covered by the warranty and you won't be able to file a warranty claim for it I'm afraid.


Volunteer since 2011, Product Experts are not Google employees.

Wouldn't that depend on jurisdiction?

I'd like to see Google try to deny my claim in Norway before 5 years for instance.

davidking
Gold Product Expert
Gold Product Expert

Not to my knowledge, Norway version of the warranty is here:

https://nest.com/no/legal/warranty/?from-chooser=true


Volunteer since 2011, Product Experts are not Google employees.

For consumer purchases in Norway, the Protect is subject to a five year period of "right to complain" under the Consumer Purchases Act section 27, and I'm certain other countries also have legislation where consumer protection exceeds the two year warranty.

Yes, it functions slightly differently than a warranty would, as the burden of proof shifts slightly, but absent clear signs of physical damage it near enough makes no difference.

So again, depends on jurisdiction.

https://lovdata.no/dokument/NLE/lov/2002-06-21-34 

janthadeus
Community Specialist
Community Specialist

Hi folks,

 

Thanks for your patience here. We'd like to further check on this — could you fill out this form so we could further investigate?

 

I appreciate your help, davidking.
 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hi faust82,

 

Checking back in — we haven't received your form. Were you able to fill it out? Still need our help?

 

Regards,

JT

EdwardT
Community Specialist
Community Specialist

Hi faust82,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward

aatienza
Community Specialist
Community Specialist

Hey NatchGreyes,

 

Checking in — we hope you've got the answer you're looking for. Let us know if you have more questions in mind.
 

I appreciate the help, davidking.

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hi folks,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie