Nest Protect 2nd Gen - Smoke Sensor Failure

[Shiyam]

My Nest Protect chirps every few minutes and says the Smoke Sensor has failed. I followed the instructions to clean it but the issue continues. The area around it is free of dust and I continue to get the error after cleaning and moving the device to another area of the house.  

I only bought this device in May 2022 and it shouldn't be failing within a few months especially after the money I paid for this versus a regular smoke/CO detector.

I tried starting a warranty claim but the form keeps saying there was an issue and to refresh the page and try again.  How do I go about getting this issue addressed since it should still be under warranty.

[RXShorty · Accepted solution]

Hi @Shiyam 

Did you already reach out to Nest Support? 🙂

https://support.google.com/googlenest/gethelp 

[Jhonleanmel]

Hey folks, 

Thanks again for helping here, @RXShorty. 
@Shiyam, I hope you've got the answer you're looking for. If you're still in need of any assistance, feel free to let us know. 

Best,
Mel

[EmersonB]

Hi everyone,

@Mcallaby I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue. If you have other questions and concerns, feel free to let me know.

@RXShorty and @mel I appreciate your response.

Regards,
Emerson

[EmersonB]

Hello Mcallaby,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Thanks,
Emerson