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Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by • Googler
  • 75625 Views
  • 243 replies
  • 7 kudos

Nest protect

I have lost the mounting bracket for my nest protect and I can't find where I can get it replaced?

Flavorice by • Community Member
  • 213 Views
  • 1 replies
  • 0 kudos

Google replaced a defective nest with another defective nest

I bought a Nest years ago through SoCal Edison’s rebate program. The Nest was defective upon installation and, after troubleshooting with Nest, was issued a replacement. It turns out this unit was also faulty.Now that I have a newborn baby, it has be...

Nest app not allowing me to sign in and won't sent me a reset email

We are trying to add the Nest Protect to our Google Home base, but can't get very far. The Nest app consistently says that we have the wrong email and password. When we hit on "forgot password", it is not sending us a reset email, no matter how many ...

suenwong by • Community Member
  • 935 Views
  • 9 replies
  • 4 kudos

Brand new Nest Protect can't get Pathway feature to work

I purchased a latest generation Nest Protect last week and set everything up fine in my upstairs hallway but I can't get the 'Pathway' feature to work at all. Everything else works as described and everything in the app itself seems to indicate all f...

Cannot reset or run safety check on Nest Protect

A few days ago I had a carbon monoxide alert from the protect in my garage. The levels reduced after opening the garage doors, but all of my Protects are pulsing yellow every 5 seconds. I have tried to run a safety check via the app, but it will not ...

bwali by • Community Member
  • 370 Views
  • 2 replies
  • 0 kudos

Sensor Failing

My Ring Protect was purchased 5 months ago.I’m getting an error message that the smoke sensor has failed. Followed the cleaning instructions and I still get the same error message. I’ve gone to the Community is search for a solution. Looks like I’m n...

Dipkaren by • Community Member
  • 518 Views
  • 6 replies
  • 0 kudos

Nest protect sensor failure

A new nest protect has sensor failure. I’ve blown air through and removed batteries which eventually worked about a month ago but not working now. Any ideas? How do I get it replaced under warranty? Thanks

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