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Nest Protect

Forum Posts

Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by Googler
  • 81730 Views
  • 243 replies
  • 7 kudos

Need three backplates and three wiring harnesses for Protect

Were relocating a handful of Nest Protects and somehow misplaced three of the mounting plates and three of the wiring harnesses. I have chatted with Nest support and no one offered any help as the units are out of warranty, but still have 6+ years of...

DPRickli by Community Member
  • 598 Views
  • 5 replies
  • 0 kudos

changed WIFI name and can't connect

I had to change the name of WiFi and now the Nest Protect will not connect to new router. I have deleted the device from my app, reset the Nest Protect till I hear version name and wait the 5 seconds and it says ready. however, when I try to add devi...

nest protect detect smoke, but no alarm or notification on my phone, app

While I cook, smoke detected, and the protect shows red, and alarming which is good. However, there was no alarm on my phone, no notification on my phone or nest app. it was working on June, but today not working (September). The software version is ...

mheo by Community Member
  • 1341 Views
  • 6 replies
  • 1 kudos

Can't make a warranty claim for failed Nest Protect

I have a Nest Protect with a failed sensor that is less than 3 years old and am trying to submit a warranty claim for and I continue to get the following notice "refresh this page and try again. Sorry, there was a problem with the form." I've tried a...

Darren4 by Community Member
  • 777 Views
  • 4 replies
  • 0 kudos

nest protect

Do Not able to connect my second nest protect to my system anymore

Nestguys by Community Member
  • 320 Views
  • 3 replies
  • 0 kudos

Nest Detect Sensor Not connecting

Hello, The battery on my nest detect sensor needed to be replaced. It was working just fine, only needed a new battery. Once I replaced the battery, the sensor was not connected. I attempted to get it connected. no luck. so I removed the sensor from ...

benh by Community Member
  • 609 Views
  • 4 replies
  • 0 kudos
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