Nest Protect setup error: P009(0.080)

[corbind]

I keep getting this error setting up a nest protect. One added just fine..but the others will not add. I turned on IPv6 and multicast. Nothing seems to help. Any ideas? Ubiquity UniFi network.

[Kristof1]

I have the exact same problem, very annoying. First one works fine, the second one keeps saying it cannot be added to my account at this moment and to try again in a few hours. Error P009 (0.80)

[Ernst1]

I have the exact same problem, very annoying. First one works fine, the second one keeps saying it cannot be added to my account at this moment and to try again in a few hours. Error P009 (0.80) ANYONE? can help us? very frustrating and disappointed not being able to go over what should be a very easy process to complete.

Please help!

[Kristof1]

At this moment I managed to get the second nest protect added to my account by setting up a second home in the nest app, so at least I can use it now, but I do not consider this a solution.

I'm not even sure they are linked together in any way now, so I don't know if both will sound an alarm when one of them detects smoke.

[ColeC]

I am having the same issue. I added the first Nest Protect and now my second goes through the entire process and then says "Failed to add Nest Protect to account". I have reset the Nest Protect and tried the setup process numerous times. Same result every time. 

[ColeC]

Google... cmon guys. This has been an issue since Sunday and we haven't gotten a "hey yall we are working on this" message. We paid a lot of money for these devices. 

[KG92]

Also having this issue. I have 4 Nest Protect and only managed to connect 3 of the 4 after changing the order of how I add each of them. The 4th one won't connect at all. If anyone has a solution, please let us know!

[zoeuvre]

Hi everyone, 

I’m sorry to hear you’re all having issues adding your Nest Protects in the Nest app. Let’s sort this out. Can you try the steps in this guide?

1. Reset the joining device to default.
2. Restart the modem and router.
3. Move all devices being used for pairing closer to the router.
4. Check the network settings.

Please let us know if that helps. 

Best,

Zoe

[ColeC]

Zoe - 

Thank you for following up. It appears that the setup process has now been completely overhauled and worked for me. thanks 

[zoeuvre]

Hey there,
 

I'm glad that things have been sorted out @ColeC. 

Checking in to see if others need anything else on this or if you have any other questions; please reach out to us and we're happy to help.

Thanks,
Zoe

[Kristof1]

It looks like they fixed the problem.

I was able to get it working now by doing exactly the same as before, without restarting modem or router.

[zoeuvre]

Hi folks,

@corbind, @KG92, and @Ernst1, I wanted to check in and see if you managed to see my post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards, 

Zoe 

[zoeuvre]

Hi everyone, 

We haven’t heard from you so, I'll go ahead and lock this thread in 24 hours. If you run into any more issues in the future, please feel free to create a new thread.

Cheers, 

Zoe