cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Nest Protect Alarm Malfunctioning

MDSF
Community Member

I purchased a single Nest protect for our daughter's room about 4 months ago. 2 months in the smoke detection alarm suddenly went off, despite there not being any reason to do so.  After a long convo with support, after which I confirmed there wasn't any dust in the air or humidifier that could set it off, I reset the product. The alarm stopped, but it then give me a battery warning light, to which the customer support person told me I needed to replace the batteries, and that was likely the original cause.  Really? Low batteries set off the alarm? Additionally,  I was shocked it went through the lithium batteries so quickly.  It was under a door we go through regularly when putting our daughter down at night, but that said, 2 months? 

The same thing happened again this week. I removed the batteries and tested them this time, and they are still good.  I have no idea why the product is going off without any visible signals, and unless someone from the community has any bright ideas, I will request a refund from them.  Chance it could just be a bad product?

 

6 REPLIES 6

listairee
Gold Product Expert
Gold Product Expert

Hello @MDSF,

Thanks for reaching out. From your thread, it looks like you have done most of the troubleshooting steps listed here. I would go ahead and submit a warranty claim using the form listed in the link as it could be a sensor failure issue.

Hope that helps! 🙂

If you do opt for warranty replacement instead of refund, make sure you compare the replacement device manufacture date to your current one. Many of them have been long sitting warehouse stock. 

zoeuvre
Community Specialist
Community Specialist

Hi there,

 

@MDSF, thanks for posting here in the Community. How's it going with your Nest Protect? Were you able to read the information that @listairee has shared? In case you have an update, let us know and we'll be happy to help.
 

I appreciate the help, @listairee

 

Thanks,

Zoe

Jake
Community Specialist
Community Specialist

Hey MDSF,

 

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,
Jake

DanCoco
Community Member

This is not resolved