I purchased a single Nest protect for our daughter's room about 4 months ago. 2 months in the smoke detection alarm suddenly went off, despite there not being any reason to do so. After a long convo with support, after which I confirmed there wasn't any dust in the air or humidifier that could set it off, I reset the product. The alarm stopped, but it then give me a battery warning light, to which the customer support person told me I needed to replace the batteries, and that was likely the original cause. Really? Low batteries set off the alarm? Additionally, I was shocked it went through the lithium batteries so quickly. It was under a door we go through regularly when putting our daughter down at night, but that said, 2 months?
The same thing happened again this week. I removed the batteries and tested them this time, and they are still good. I have no idea why the product is going off without any visible signals, and unless someone from the community has any bright ideas, I will request a refund from them. Chance it could just be a bad product?
