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Can I force a Nest Protect to new WiFi Network without it failing at using my other offline protects

GreenHitch
Community Member

I know that if you change a WiFi router it is ideal to keep same name/password for the protect products but I didn’t and have a new name. Both Nest thermostats were easy to change directly from their screens and I assumed that the nest protects would be able to get updated wifi from thermostats. I have tried the change wifi settings process and the factory reset process however the I can never get it to just show list of local WiFi networks and they keep trying to connect to other offline nest protects. I have seen that you can crest a new “Home” to force the prompt but I want these to be in same home as thermostats if possible. Can I force it to show me wifi networks to choose?

4 REPLIES 4

David_K
Platinum Product Expert
Platinum Product Expert

Because you've successfully connected your thermostats to your new Wifi network, Nest Protect will be trying to use those to get their WIfi information, but this sometimes does not work. 

The way many users have successfully resolved this is to remove other Nest products (except Google Wifi or Nest Wifi devices if you have them of course) from your home (i.e. Nest Doorbell, Nest thermostat, cameras etc) from the Nest app, then retry setup of your Nest Protects. There will be no other products for it to try gather the Wifi details from, and it should prompt you to select the Wifi network. Hopefully that works for you, and you can then re-add those other products back to the Nest app.

Alternatively, another workaround would be to create a new "home" in the app for your Nest Protects as you mentioned, as it then won't try to use another Nest product to get Wifi information. Of course that does mean your Nest Protects would be in their own "home" and there is no way to move products between homes.

GreenHitch
Community Member

Thanks @David_K   I ended up setting up a new “home” called home-protect and reset the 7 protects to factory settings and then added them to new home. I have my 2 thermostats on home by themself. This was challenging to have to reach protects on vaulted ceiling to rescan QR code. If you are able to pass on design changes  It really seems like the app should allow you to change wifi network  on one and then tell it to update others as it there is a wifi settings link and a start button that in theory should initiate the process. Thanks again for your time

janthadeus
Community Specialist
Community Specialist

Hi GreenHitch,

 

Perfect! We appreciate all your efforts here. @David_K is right, file a feedback for product improvement. As we got our resolution here, I'm going to mark this thread as complete. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future. 
 

Thanks for your help, davidking!

 

Best,

JT

David_K
Platinum Product Expert
Platinum Product Expert

No problem, I absolutely agree with you on that front. This is mostly a user to user community, therefore if this is important to you, I’d encourage you to also send this feedback directly to Google. You will not receive a response, unless Google need more details from you, however the team are still reading the feedback.