09-03-2022 09:56 AM
I purchased 6 Nest Protects for my mother and am only in town for a short period and available to set them up. Unfortunately, I'm unable to do so, receiving error P023 with the multiple devices I have tried to add.
Each attempt results in a failure to connect with the P023 error code and I'm not sure what else to try.
Any quick suggestions welcome (esp since this is on behalf of my mother and I will be traveling home soon, unable to provide in-person support).
Answered! Go to the Recommended Answer.
09-05-2022 07:05 AM
I tried creating a new "home" and that failed in the same manner.
However, after waiting more than 24 hours and simply trying again (on the original "home" with Nest devices online), I was able to add the devices. They still failed two out of three times (with various error codes) but all 6 were able to be added eventually.
Some potential reasons:
Regardless, this is now functional but it was a pretty awful experience and I can't imagine my mother being able to set this up on her own. In particular, not detecting the IPV6 setting being off automatically and guiding the user to correct this is a process issue.
09-04-2022 08:27 AM
A Nest Thermostat and Next Connect are in the same home
Temporarily turn those off, then retry setup. Or alternatively, create a new "home" in the app for the Nest Protect(s) and that should workaround this problem.
09-05-2022 07:05 AM
I tried creating a new "home" and that failed in the same manner.
However, after waiting more than 24 hours and simply trying again (on the original "home" with Nest devices online), I was able to add the devices. They still failed two out of three times (with various error codes) but all 6 were able to be added eventually.
Some potential reasons:
Regardless, this is now functional but it was a pretty awful experience and I can't imagine my mother being able to set this up on her own. In particular, not detecting the IPV6 setting being off automatically and guiding the user to correct this is a process issue.
09-11-2022 10:32 PM
I was banging my head for one day with the same issue. Went through the whole checklist, tried all the tricks, then I read here that changing the phone might work. So I tried it on my tablet and -- voilà -- five Protects added in one shot. Hope this helps someone in the same situation. From what I observed the connections to the "assisting device" and the added device got mixed up on my phone, breaking the setup for both. I did a factory reset (hold the button until it reads the version number), confirmed language and then pressed the button three times to cancel on all devices before I added them again. I did not press any buttons to "wake up" devices after that, I had them neatly lined up close to my router and they all came online by themselves when it was their turn.
10-07-2022 11:55 AM
Hey folks,
Checking in — we hope you've got the answer you're looking for. Let us know if you have more questions in mind.
I appreciate the help, davidking.
Thanks,
Archie
10-11-2022 01:19 PM
Hey there,
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
Thanks,
Archie
10-12-2022 01:37 PM
Hi there,
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks,
Archie