Unable to factory reset Nest Protect

[mikkm]

Issues that i'm facing. 

1. Unable to connect to app, displays error code P023. 
2. Unable to factory reset. Guides suggest holding down button until you hear the version number. After holding the button down for couple of seconds the Nest starts saying something about connection instead of factory resetting. 
3. If not connected via USB it will beep every minute. 

Please suggest what should i do with it. 

[Usernest]

Having exactly same problem. Not able to use it as smoke detector. Please help

[Jake]

Hey all,

Sorry for the late reply. I wanted to follow up and see I could be of any help. I found an article with some more details. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jhonleanmel]

Hey folks, 

Thanks again for helping here, @Jake. 

I hope you've got the answer you're looking for. If you're still in need of any assistance, feel free to let us know. 

Best,
Mel

[Jhonleanmel]

Hi everyone,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,
Mel

[Usernest]

No use from this article neither. The settings reset option through the button doesn’t work for me neither. It is only looking for connection or beeping. I contacted costumer service and they were no useful as well. So guys up there, if you still looking for the detector, its safer to choose the simple and cheap one out there as they last much much longer then warranty time like the fancy, power hungry google nest protect.

[Jake]

Hey Usernest,

I am sorry to hear about the trouble you are having, and that support was unable to give you an answer. If you are still in need of help, I would recommend filling out the form here. Our Team would then reach out to you via email for further support on the issue.

Best regards,

Jake

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake

[Jake]

Hey mikkm,

I am truly sorry for the trouble and frustration that you are having with the device. I understand that is not the most ideal situation, and I am more than happy to assist. Since you have exhausted all troubleshooting steps, I would like to escalate this to a higher team.

If you could please fill out this form, our Team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.

Best regards,
Jake

[EM510]

I have the same problem as well and can’t find any guidance.

[mikkm]

haven't gotten any response or assistance yet

[mikkm]

also the thing im the article did not work

[Jake]

Hey mikkm,

Thank you so much for filling out the form. I am showing a Case ID for you, and our Team will be in contact via email from here. Please be on the lookout for that, and let me know if you have any questions. 

Best regards,

Jake