02-03-2023 03:02 AM
Hello,
Trying to log into account. Unfortunately it wants to verify it’s me by sending a code to an email address I no longer have access to or can gain access to. Sold our business and emails no longer exists.
Anyway around this??
Thanks
02-09-2023 03:54 PM
Hey GregTim,
Thanks for reaching out. If you can't access your phone number or your email where we sent the verification code to. Here's the suggested steps that you could try.
Thanks,
Archie
02-13-2023 12:43 PM
Hey there,
Thanks for helping, Archie.
@GregTim, I'm checking back in. Were you able to do the steps above? I'd be glad to hear from you — we'd like to make sure everything is working.
Regards,
Mark
02-15-2023 12:59 PM
Hi GregTim,
I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours.
Thanks,
Mark
02-16-2023 09:49 AM
Hi Mark,
thanks for you message.
unfortunately I have no way of gaining access to my old email as my business has been sold.
I have factory rest the unit but the issue now is it will not connect to my router!
02-16-2023 11:02 AM
Hello there,
Thanks for getting back to us, @GregTim. I appreciate your effort in resetting your thermostat to default and try adding it to your new email account. Let's get your thermostat back online!
Before you get started, make sure that you're already logged in to the app with your new email account. Once done, please follow these steps to reconnect:
Let me know how it goes.
Regards,
Mark
02-18-2023 04:29 AM
Hi,
Appreciate the help!
It’s a nest protect smoke detector that I cannot connect to my WiFi not a thermostat.
thanks
02-22-2023 02:02 PM
Hi everyone,
@GregTim we appreciate you clarifying your concern. We would suggest you perform a reset to your Nest Protect. Remove it from your Nest app and add it back. Nest Protect can only connect to a 2.4GHz Wi-Fi network and can only be set up or controlled with the Nest app. Make sure it's near your Wi-Fi router and has a pulsing blue light indicating that it's ready to be connected.
Steps to reset your Nest Protect:
Let us know how it goes.
I appreciate the help, Archie and Mark.
Regards,
Emerson
02-25-2023 03:03 PM
Hey GregTim,
I'm dropping by to ensure that everything is covered here. How's it going with your Nest account? Were you able to read the information and check the link I've shared? Also, were you able to perform the steps I’m suggesting? We'd be glad to hear from you.
Thanks,
Emerson
03-02-2023 12:05 PM
Hey there,
I wanted to check in, and let you know that I will be locking the thread in 24 hours.
Best regards,
Jake