Hello @jemartin220
Thanks for reaching out to our Nest Community. We are so happy to assist you with your questions about the Nest Protect.
In particular, we expect our resellers to have good stock rotation policies that ensure stock isn't unnecessarily sitting on shelves, losing time. We’re sorry the reseller you purchased your device from didn’t meet your expectations. We'd like to make it right even though you didn't buy it from us. We want you to feel confident in your Google product.
Our specialized team would like to know more about your case and recommend a solution. We would appreciate it if you would fill out this form to contact us and find an answer. Your community thread is #44917542.
Feel free to reply to this post when you complete it. We are happy to help you.
Best regards,
Douglas.
