Misleading Lifespan Claims for Nest Protect

[JoseJunior2024]

Hi Google Community,

I recently purchased two Nest Protects from Best Buy, expecting the advertised 10-year lifespan for the carbon monoxide sensor. However, the units were manufactured in 2022, leaving me with only 7 years of use.

I contacted Google Support twice and received replacements, but shockingly, the replacements were older than the ones I bought—further reducing the remaining lifespan.

This feels misleading and unfair to customers. The 10-year claim doesn’t clarify that it starts from the manufacturing date, and older stock is being sold and sent as replacements.

Google should:

1. Clearly state that the lifespan starts at manufacturing.

2. Ensure customers receive recently manufactured units

Has anyone else experienced this? I’d love to hear your thoughts.

[DanCoco]

This has been a widely reported issue among the forums. Your expiration dates seem to be one of the older ones. I would reach out and request refunds from Google / Best Buy if able or see if a chargeback is warranted if you don't see any resolution from Google or Best Buy. 

Purchase limits have been added on the Google store, warranty contact numbers for Australia have been reported to be offline, Nest Protects do not work in Google Home, and require the outdated Nest app. I've seen users on Reddit report their local Best Buy doesnt have a Nest display anymore.

Google's lack of communication to ANY development progress, and all the issues reported on this forum, us customers are left to assume what the evidence shows us, that Google is quietly "sunsetting" the Nest Protects. I'd hope for a warning or heads up since these are life safety devices, but I really don't expect one. 

[JoseJunior2024]

Reply:

Thank you for your reply and advice. I’ve already contacted Google Support to request a refund or partial credit for the reduced lifespan of my Nest Protect devices. They’ve opened a case, and I’m awaiting a response.

It’s troubling that Google is being careless with a safety device. Selling products with reduced lifespans compared to their advertised claims is misleading and irresponsible, especially for something designed to protect lives.

I’m also surprised this isn’t more tightly regulated, as it raises serious accountability concerns. Thank you again for your input. I’ll update as I hear back from Google.