Nest Connect Error code NA004(0.80)

[gearhead4]

I have had my Nest Connect working just fine with the Yale Lock until I moved it to another door in the house. Now, I get the NA004 error code. I have followed every suggestion from almost every forum post, chatted with a very useless tech rep and I still get the same unacceptable result. I have several thermostats and they work just fine but Nest Connect is a total dog. How can Google release products which are so thoroughly flawed? This is an unacceptable situation and  from the forum it appears many people are experiencing the same problem. What does it take to get a definitive answer to correct this problem ? Do I have to post across all social networks how bad this product has become ? 

[ByronP]

Hi gearhead4,

Thank you for posting here in the community. I'm really sorry that you were unable to pair your Nest Connect again. I understand how frustrating it is, especially when it was connected in the past and now it doesn't work. Let me help you with that.

For your concern, please review these good articles to troubleshoot offline or disconnected Nest Connect. There are additional options you can try to isolate the issue; make sure to follow all steps to pair the device again.

Let me know if this was helpful.

Regards,

Byron