Nest Connect and nest protect

[Lady831bug]

I’m getting very frustrated with this situation at this time. I have 4 google mesh, Nest doorbell, Yale lock with nest connect, 4 cameras, 4 google Dots, google Hub, 2 nest thermostats, google comcast and 4 nest protects I’m probably missing the rest. I’m really thinking about switching to something else because of this issue. I upgraded my WiFi and the nest connect and 4 protects won’t connect. I’ve restarted, Wi-Fi and factory reset and several other things and nothing,

[EmersonB]

Hello Lady831bug,

Thanks for reaching out here in the Community. I know you've been having a lot of trouble because of this and that is not the experience we want you to have. A few reminders for the Nest Protect. It can only connect to the 2.4GHz Wi-Fi network and can only set up to your Nest app. So if your new Wi-Fi router only broadcasts the 5GHz network, then I would suggest you to its setting and check if you can enable the 2.4GHz or contact its manufacturer and ask for assistance on how can you can enable it. Let us know how it goes.
 
Regards,
Emerson

[EmersonB]

Hi Lady831bug,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Protect? Were you able to read the information I shared above? In case you have an update, you know where to find us.

Best, 

Emerson

[EmersonB]

Hey Lady831bug,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let us know.
 
Thanks,
Emerson