Nest protects

[Abdulqader22]

Hello my nest protect keep alarming and saying that the sensor failed even though I brought it today and when I open it up the sensor was missing and I don’t know what to do it’s alarming all night and my family can’t sleep if there anyway that you can send a new one?

[Abdulqader22]

 

[RXShorty]

Hi @Abdulqader22 

If you bought it new and still has warranty please reach out Google Nest Support.

Not sure what is wrong with the device, but if is brand new it looks like a faulty unit.

[Abdulqader22]

I did talk to nest support they will send a new one

[Markjosephp · Accepted solution]

Hello folks,

I wanted to ensure that everything was covered here.

Thanks for helping, @RXShorty.

@Abdulqader22, I appreciate you posting and updating us on your efforts to address your concern and find a fix. It looks like we have come to a solution by replacing your Nest Protect, so I'm going to lock this thread within 24 hours. If you have any other concerns or questions, please feel free to create a new thread.

Regards,

Mark

[Abdulqader22]

Thank you but when i will get the new one

[EmersonB]

Hello everyone,

@Abdulqader22 thanks for getting back to us. The time frame for your replacement unit depends on the type of replacement you chose. For advance exchange: once you place your order, an authorization hold is placed on your account and your replacement is shipped within 2–7 business days. With Standard Exchange, there is no need for an authorization hold, but it may take anywhere from 5 to 10 business days from start to finish which is also dependent on how quickly you use your return labels. Let us know if you have more questions from here.

I appreciate your help, RXShorty and Mark.

Regards,

Emerson

[EmersonB]

Hi Abdulqader22,

I'm dropping by to ensure that everything is covered here. Were you able to read the information I've shared above? In case you have an update, you know where to find us.

Thanks,

Emerson

[EmersonB]

Hello Abdulqader22,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let us know.
 
Best,
Emerson