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Nest Protect Batteries

hearneha
Community Member

My Protect said the batteries were low. I replaced with new Energizer lithium batteries and about a day later it says the new batteries need to be replaced. Super annoying. 

2 REPLIES 2

Worzie
Community Member

I've had similar issues with lithium batteries in an outdoor thermometer sensor.  I wrote it off to buying old batteries off the shelf.

Lance_L
Community Specialist
Community Specialist

Hi everyone,

 

Thanks for reaching out to the Google Nest Community. I’m sorry to hear that you’re having issues with Nest Protect. I’d be happy to help you with this. Let’s check it out.

 

After Nest Protect is paired or processes a software update, Nest Protect will calibrate its sensors and battery level over the next 24 hours. Leave the original batteries in the Nest Protect for now. If the low battery alert ceases after 24 to 48 hours, it’s expected behavior.

 

If the issue persists, please follow the steps below:

 

  1. Go to your Nest Protect and press the Nest button on it once. It should say, “Ready. Press to test.” 
  2. Press and hold the button until it chimes and says “Version number…”.

 

You can also use the Nest app to get the Nest Protect’s version number.

Open the Nest app > Go to Settings Settings > select the affected Nest Protect > tap Technical info > look for the version number.

 

To further assist you, please provide the Nest Protect’s software version.

 

Keep me posted.

 

All the best,

Lance