05-01-2023 06:15 AM
Had to start a new thread because the other one got closed abruptly. We have 4 Nest Protects that we bought as a package from Home Depot. They lasted about 6 months before they started chirping, and then when we replaced the batteries with the recommended type 2 of them still chirped! This is a total safety issue and we have since had to put two of them aside and replace with two more Nest Protects (individual purchases), one of which didn't work again! We have been unsuccessful in returning them to Home Depot as they require you return all 4 at once, but we don't have the packaging anymore and don't want to bring in all four at once anyway to have no interim solution.
We are now out $600+ plus the time and hassle that this has been going on, it's been almost a year and took the Nest team 9 months to even respond to my initial request/issue. I want all of these replaced ASAP from Google/Nest directly. This is absurd how these don't work, and is downright dangerous. I am shocked no one has sued Google/Nest for their negligence and selling knowingly faulty hardware.
05-01-2023 09:01 AM
Hi @bcron12
That sounds awful.
I will escalate this to a community specialist from Nest to look into the issue.
Did you use the Energizer Ultimate Lithium AA (L91) batteries? Not just any L91s will do. Nest requires the branded ones.
Jill
05-01-2023 03:33 PM
Hi bcron12,
Thanks for posting here in Community forum, and I'm sorry to hear about the situation. We’d like to take a look at this for you. Could you please fill out this form with the needed information?
Please let me know if there is anything else I can do beyond submitting that request.
Thanks for your help, @JillG.
Best,
Zoe
05-02-2023 08:08 PM
@JillG @zoeuvre Yes, we used the branded Energizer Ultimate Lithium AA batteries (which are not cheap, by the way). I will fill out the form now as well. How can we expedite getting replacements ASAP? I have some of them just sitting in drawers right now cause they just chirp even with brand new batteries...
05-04-2023 09:57 AM
At this point, Google is failing to honor their warranty. This battery issue had had countless threads that keep getting closed without resolution.
Report this issue to the Consumer Product Safety Commission, as Google is not addressing it internally. https://www.saferproducts.gov/IncidentReporting
If you're in the US, file a report of fraud to the Federal Trade Commission at https://reportfraud.ftc.gov/
(The FTC cant respond to your individual claim, but will use the report to establish a trend.)
Also contact your state's Attorney General.
https://www.consumerresources.org/file-a-complaint/
You might be able to report to your bank or credit card fraud dept also.
07-01-2023 12:29 PM - edited 07-01-2023 12:30 PM
Hi there,
Thanks for getting back to us, and I'm sorry for the late response.
We've received your form — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. You may now continue communicating with our team via email to assist you more.
Regards,
Zoe
07-01-2023 01:33 PM
Do not lock this thread. Zoe, you are replying to me and I have not submitted any form.
You're returning here after TWO MONTHS ignoring these customers. Why such a large response time? This is keeping life safety equipment out of service.