Nest Protect Warranty forms always "not working right now"

[akkinloch]

Anyone know how to file a warranty claim outside of the "submit a form" that DOESN'T WORK, EVER?  My smoke alarm is faulty and has lots of warranty left but Google is making it impossible to exchange.  I'm not even asking for a refund, just a replacement.  Ideas and help welcome!

[JillG]

Hi @akkinloch 

I sent your message over to a Community Specialist.

What is the link you are using and what is your region? That may help them get you the correct form.

J

[akkinloch]

Thanks for your response!  I'm using this link https://support.google.com/googlenest/contact/warranty_nest?sjid=13209341209623104014-NC and my region is Southern California. 

[DeboraJ]

Hi @akkinloch,

Thanks for reaching out to the community! I'm sorry to hear that you're having trouble filling out the warranty claim form for your Nest Protect because the form isn't working. Don't worry, I'm here to help.

Also, a special thanks to @JillG for jumping in! That was really helpful.

The team would like to learn more about this issue. When you get a chance, please fill out this form and let us know when you're finished. We'll have someone reach out to you via email from there.

Keep me posted!

Best regards,

Debora

[DeboraJ]

Hi @akkinloch

I hope you are doing well. We haven't seen your form submission come through, were you able to access it alright? Let us know if you’re running into trouble or still need our help!

Best Regards,

Debora