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Nest Protect Will not Connect to WiFi

woomoth
Community Member

One of my Protects no longer connects to the network.  It will not connect with an assist from another protect.  How do I manually connect this thing to the network?

1 Recommended Answer

ByronP
Community Specialist
Community Specialist

Hi woomoth,

 

Thank you for posting here in the community. I'm sorry that your Nest Protect doesn't connect to your WiFi. This could be frustrating, especially if you already tried to connect with another assistant Nest Protect. Help's here.

 

Please follow this good article if you can't connect Nest Protect to the app or WiFi. There are a few troubleshooting steps to fix the issue.

 

Let me know if you need more assistance.

 

Regards,

Byron

View Recommended Answer in original post

2 REPLIES 2

ByronP
Community Specialist
Community Specialist

Hi woomoth,

 

Thank you for posting here in the community. I'm sorry that your Nest Protect doesn't connect to your WiFi. This could be frustrating, especially if you already tried to connect with another assistant Nest Protect. Help's here.

 

Please follow this good article if you can't connect Nest Protect to the app or WiFi. There are a few troubleshooting steps to fix the issue.

 

Let me know if you need more assistance.

 

Regards,

Byron

woomoth
Community Member

Thanks for the error code decoder ring.  I'm seeing now that the issue had nothing to do with my home network, which has been stable and maintained connections to all other non-Nest devices for years.  The P002 error held the key:  There is a secondary ad-hoc network that Nest attempts to create (and to which the user has no direct access or influence) - that is what was failing.  Since the issue is with a non-user-facing error, all the junk about resetting routers and such is, of course, a red herring.  So there is no real solution, and one simply has to start all over with  full factory resets.  Terrible design from a usability perspective.  But such arcane concepts as "usability" have long gone by the way-side in software circles.  So I do understand why Google inflicts this mess upon its users.  Hopefully no one else will develop a product with good usability to cut into Google's market share...  😉