Nest Protect audio

[ekhumphrey]

I have three Nest Protect sensors, and the audio has stopped working during system checks and, now, during a fire.

The audio works if I check the system manually through the app or by pushing buttons, but it doesn't work during the automatic weekly check. Additionally, and most worryingly, we had a brief kitchen fire last week and none of the alarms sounded. Because the fire was extinguished almost immediately and we had doors to the kitchen closed, I assumed the smoke didn't reach a sensor. I didn't know it had until I found a message on my phone that said the smoke was clearing. None of the alarms sounded, and there was no "heads up" warning. 

Has anyone else had this issue?

[moralesvicente]

Hello ekhumphrey, 

Thank you for reaching out to the community for help. I understand your Nest Protects aren't performing as expected, specifically with the audio during the system check. No worries, it's a pleasure to assist you.

I appreciate all the information provided by you; therefore, the team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there. 

Regards,

Daniel 

[DanCoco]

Along with that form linked above, I think our best bet as a customer base is to make these problems known outside Google, so a trend can be established. Could you please take a moment to report this issue to the Consumer Product Safety Commission at: https://www.saferproducts.gov/IncidentReporting

[moralesvicente]

Hey ekhumphrey, 

Hello again, we haven’t seen your form submission come through. Were you able to access it alright? Let us know if you’re running into trouble or still need our help.

Regards,

Daniel