Nest Protects all flashing yellow 36 hours after alarm

[Meditnate]

We had smoke in the kitchen while cooking yesterday. Silenced the alarm, then smoke cleared (app confirmed this). But 36 hours later, all 10 Nest Protects in the house are still flashing yellow, and when I push the button, it still says, "Heads up! There's smoke in the kitchen."

When I try to run a test, the app says everything is fine, but the test routine never sounds. All hard-wired, if that matters.

The only solution I'm finding online is to take them all down, factory reset them, and re-add them to my home. Please, Google, tell me there's a better solution when your dodgy product forgets to properly clear an alarm. I shouldn't have to get on a ladder because your software is buggy.

[justsam]

I too am waiting for a response here!  I also have 10 Nest Protects, four of which require a very tall ladder to access and I am getting too old for much ladder time. If there is not a clear, and reasonable response to this as opposed to take them all down and reset them, I need to start looking for replacement devices. 

[cifuentesj]

Hi folks.

Thank you for your timely post and the comprehensive information you've provided.

I understand, @Meditnate, that you're encountering some issues. It's concerning that your Nest Protects are still flashing yellow despite the smoke clearing 36 hours ago. Please fill out this form to contact our support team, and they can take a deeper look at your specific situation.

Please make sure to include your community thread and Community username. Once you've completed the form, please let me know. This will allow us to investigate the issue further and find a solution.

Additionally, I completely understand @justsam  that having to climb a tall ladder to reset multiple Nest Protects is not only inconvenient but also potentially dangerous. Please consider using this article, Professional installation and service, to contact a technician who can install your Nest Protects near you, eliminating the need to climb a tall ladder.

Thank you for your attention. I await your response.

Sincerely, 

Jeremy