Nest Smoke alarm eats batteries

[cstein64]

I have 2 nest smoke alarms. One of them just eats through batteries and like every other month is chirping. I have bought some of the highest quality batteries sold and it still does it. My other one seems to last forever. Is there a software update or something that can help to fix this?

[JoostNESTPro]

Did yo ureplace the original batteries with exactly the same type ? (highest quility doesnt say anything)
The Google NEST Protect only works with  Energizer Ultimate Lithium (L91) AA

[cstein64]

Yes, twice with those batts in the last year. They last about 4-5 months

[EduardoN]

Hi @cstein64,

Thank you for reaching out to our support community! I sincerely apologize for the inconvenience caused by the low battery in your Nest Protect, and I appreciate you taking the time to change the batteries.

Based on this information, I'd like to ask you more about this concern. I'm here to assist you further!

• When did the issue start?
• What is the software version of your Nest Protect?
• When did you installed this device?
• Have you tried any troubleshooting steps other than replacing the batteries?

@JoostNESTPro, thank you for sharing that information about the correct batteries; it's great for everyone!

Visit our Help Center to learn more about Replace Nest Protect's batteries.

Please feel free to share any additional details you think might be relevant.

Best regards,

Eduardo

[cstein64]

Hi thanks for getting back to me. 

The unit has been doing this for the last 2 years that I have been using it. I have actually had it disconnected for the last 6 months as the every few months chirping became annoying. I haven't tried any other troubleshooting techniques as I wasn't sure what to try. The serial # is: 06########## model # 06a. Hope that helps.

[EduardoN]

Hi @cstein64,

Thanks for keeping me updated about this situation. Now, I want to share troubleshooting that may help. To perform a factory reset:

• Press and hold the Protect button.
• When you hear the version number, release the button.
• Then you'll hear the message 'erasing all settings'.
• And you'll be able to setup with the app and add it to an account again.

Keep me in the loop, and I can assist you with next steps.

Best regards,

Eduardo