Nest Smoke detector 2nd Gen WIFI connection

[ZIED]

Hi 
My Nest SMOKE AND MONOXIDE Detector can't  connect to my Wifi,
Despite I have 4 other detectors was connected to the same Wi-Fi.

[luciaaa]

Hi, @ZIED!

Thank you for reaching out to the community. I'm sorry to hear that your Nest Protect is not connecting to Wi-Fi. I understand you need to connect it to the other Nest Protects so that everyone can be notified when smoke is detected. I'm happy to help!

To gather more information, please answer the following questions: 

• Do you have a wired or battery-powered Nest Protect? 
• During the setup process, are you receiving any error codes?
• How far is the Nest Protect from your router?
• Have you tried any troubleshooting steps so far? 

Before we troubleshoot, please ensure the following:

• Your mobile software and Nest app are up-to-date.
• Bluetooth is enabled, and no other devices are connected.
• There are no nearby devices (like cordless phones or microwaves) that might interfere with your Wi-Fi signal. If you suspect interference, try relocating these devices or changing your Wi-Fi channel. For more information, see this article: Troubleshoot wireless interference.

In the meantime, try these troubleshooting steps:

• Restart your modem and router.
• Force close and open the Nest app.
• Perform a factory reset on your Nest Protect. For instructions, check out this article: Reset Nest Protect and erase all settings.
• Set up your Nest Protect again through the Nest app.

Please let me know how it goes.

Best regards,

Ana