Nest Yale Lock - Error T013

[Carrietmcknight]

We are unable to connect our new Nest Yale Lock to either our Nest Protect or Connect. We’ve scoured help pages and done everything recommended, from resetting everything to managing settings on the router. 

We have almost every Nest product and have not seen similar issues. 

Thoughts & thanks for any help!

Carrie

[Carrietmcknight]

@Brad  - could you help? 

[Eric_B]

Hey Carrietmcknight,
It looks like we haven't heard back from you so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day!
Eric

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed. 

• Please checkout this help guide to troubleshoot this error you are having. 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Eric_B]

Hey Carrietmcknight,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day!
Eric