cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Replies are disabled for this topic. Start a new one or visit our Help Center.

Nest app won't work! Frozen on my phone! Tried to sign in with Google and my original nest email & p

albertjcamma
Community Member

‎06-13-2025 10:13 AM

Passwords and authenticator but nothing works!! Do I need to make a new account? Can't access my protect devices!

0 Kudos
Reply
1 REPLY 1

ByronP
Community Specialist
Community Specialist

‎06-17-2025 11:25 AM

Hi albertjcamma,

 

Thank you for reaching out to the community. I understand you're experiencing trouble accessing your Nest app to see your Nest Protects. I appreciate all your troubleshooting efforts in this situation. I'm glad to help you.

To further assist you, please answer the following questions:

  • What is the make and model of your Android or iOS device?

  • What is the mobile device’s operating system?

  • What is the Nest mobile app version?

  • When did you first encounter the situation? Does it happen often?

Please keep me posted.

 

Regards,

Byron

0 Kudos
Reply