Nest protech keeps beeping

[Jamzalot]

I have a nest protech that we had bought a couple of years ago. I just got around to installing it a couple of days ago. When I completed the setup I noticed it would keep beeping even though the battery tester said they were good. Did a health check up and everything came back good. We had purchased 2 at the time and the one that I did install awhile ago never beeps and still on the original batteries. I replaced the batteries on the newly installed one, still issue is present. 

I performed a factory reset and still the  issue is present, I pretty sure it on the latest firmware. 

[Derickf]

Hi @Jamzalot,

Thank you for posting in the community. I’m sorry to hear that your Nest Protect keeps beeping even after you have replaced the batteries. I appreciate you confirming the troubleshooting steps you have taken. I'm happy to assist.

To gather the necessary information, please answer the following questions:

• What color is the Nest Protect light?
• How many beeps does the Nest Protect emit each time: a single beep or a double beep?
• When you replaced the batteries in the Nest Protect, were they the Energizer Ultimate Lithium AA (L91) batteries?

I'll be waiting for your reply.

Best regards,

Derick.

[Jamzalot]

The ring light is blue, single beep, and yes I replaced the batteries with the energizer L91  batteries, self test shows everything is ok 

[Derickf]

Hi there!

Thanks for your reply. I appreciate you confirming that your Nest Protect is beeping once with a blue light, that you've used the correct Energizer L91 batteries, and that the self-test indicates everything is fine.

The team would like to learn more about this situation. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Best regards,

Derick.