cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Replies are disabled for this topic. Start a new one or visit our Help Center.

Nest protect factory reset

AlsTV
Community Member

‎03-19-2025 04:48 PM

I cannot factory reset my Nest Protect v3.1.3.2. After attempted reset with 10 second count it still reports "Ready. Kitchen. Ready to test." when button is pressed, confirming it will not reset. Similarly, it cannot be added to my Nest account or Wi-Fi.

0 Kudos
Reply
1 REPLY 1

DeboraJ
Community Specialist
Community Specialist

‎03-23-2025 06:21 PM

Hi @AlsTV

 

Thank you for reaching out to the community! I understand you're experiencing difficulties performing a factory reset on your Nest Protect. I know this situation can be frustrating, so let me assist you with this!

First, let's ensure we're performing the factory reset correctly. Please follow these steps:

  • Press and hold the button on your Nest Protect. It will chime and glow blue. Continue holding the button down.
    • Please note that this process may take more than 30 seconds.
  • Release the button when your Nest Protect begins to announce its version number.
  • Your Nest Protect will then start a verbal countdown and indicate that it's erasing all settings.
  • To cancel the factory reset, press the Protect's button again during the countdown.

If you haven't tried these steps, please do so and let me know the results. I'll be waiting for your response.

 

Best regards,

Debora

0 Kudos
Reply