Nest protect not sending push notifications

[Ellemichelle]

Hello, I have multiple protects in my house. I had a smoke alarm go off in my house last week and did not receive any push notifications or emails. This is very concerning. I called customer support who told me to reset them. But they are clearly connected to the network, and the notifications appear in the nest message history. If I open the nest app. These simply aren’t being pushed to my phone in any manner. 

I have come across multiple threads with the same issue going back for years. And there is no resolution provided. Do these simply not work? There is no point in having a smart fire alarm if it’s not going to alert you to anything when you’re not in the home. And these were really expensive. 

[GabrielaG]

Hi Ellemichelle,

Thank you for reaching out to the community. I'm sorry to hear that your Nest Protect is not sending push notifications to your phone. I apologize because this issue has not been resolved for years, but no worries; help is here.

I'd like to ask you a few questions in order to gather more information about the concern and find the best way to fix it.

• Have you taken some troubleshooting steps before? If so, could you please tell me which?
• Have you seen blinking lights on the smoke alarm? If so, what color is it? 

Any additional details you can provide will be helpful.

Regards

Gabriela

[Ellemichelle]

No and no

I’m not going to reset all of my nests. I have six and two of them are too high to reach without extension ladders. This is a software issue. they don’t need to be reset  

[GabrielaG]

Hi Ellemichelle,

I really appreciate you keeping me informed. I'm sorry to hear that you're still having problems with your Nest Protect not sending push notifications to your phone. I'll do my best to help you right now.

I would like to know more information about the concern and find the best way to fix it, can you please answer the following questions:

• Have you taken some troubleshooting steps before? If so, could you please tell me which?
• Have you seen blinking lights on the smoke alarm? If so, what color is it? 

Any additional details you can provide will be helpful.

Regards

Gabriela

[jonninoller]

I had the same issue today. My husband didn’t have his phone and I never received any alerts we had smoke in our home. Maybe calling my attorney will get answers