Nest protect set up

[Louiegigi]

Can’t get it on the wifi

[MelbaDT]

Hi Louiegigi, 

Sorry to hear about your Nest Protect and also for the delayed response. I want to take a closer look into it. 

A few questions — is this a first time setup or was your Nest Protect connected to another Wi-Fi network before? Are you getting a specific message or code on your Nest app? If yes, what is it?

Best, 

Melba

[MelbaDT]

Hey there, 

Checking back in — do you still need help with your Nest Protect?

Best, 

Melba