Nest protect won't factory reset

[EmilBertaInger]

I have a generation 2 Nest Protect. I have been trying to perform a factory reset on the device, but after following the instructions (holding the center button and releasing during the serial number call out), the device won't even begin the countdown but will instantly abort the procedure every time. Please don't post the link to the reset procedure. I tried that dozens of times. FYI: I even bought the Energizer Ultimate Lithium Batteries for 20 Euros and it won't work anyway. Please help! Thanks! 

[MrMarvelus]

Same thing happened to me, I just kept holding the button and it worked.

[EmilBertaInger]

Thanks, but does not work for me. Will abort anyway. See video here

And exactly the same is happening, if I let go of the button: See video here.

Meanwhile the App is giving me this error message and tells me to factory reset the device 🫠

Thanks and KR

[GabrielaG]

Hi @EmilBertaInger,

Thanks for reaching out to the Google Nest community. I'm sorry to hear that your Nest Protect 2nd gen is not resetting and that the device will always immediately stop the process before the countdown even starts, but there's no need to worry; I'm happy to help you right now.

I appreciate your time troubleshooting your Nest Protect. I saw the videos you provided me pressing the button multiple times with no success. The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

I'll look forward to your response.

Regards,

Gabriela

[GabrielaG]

Hi @EmilBertaInger,

Hello again. We haven’t seen your form submission come through. Were you able to access it, alright? Let us know if you’re running into trouble or still need our help!

I'll look forward to your response.

Regards,

Gabriela

[EmilBertaInger]

Hi Gabriela,

put all the info into the form as requested. Looking forward to hearing back from you.

KR

Alex