Nest protect won't reset to factory setting

[Raf3]

I can't reset my nest. I held down the botton until it started stating the version (3.4.0.6), then i released the botton. After that it said "Ereasing all settings in 5 second, press to cancel" but no countdown followed. Instead, it start to beep and the light changed to orange/red. I have 2 devices which do the exact thing. Any idea? Are they defective? Many thanks.

[Lance_L]

Hi Raf3,

Oh no! I’m sorry to hear what happened to the Nest Protect. Don’t worry; help’s here.

I’d like to look into this for you. I require more information from you that would be best shared privately. I have provided a link to a form that you can fill out, which will allow us to investigate this matter further. This form is for your exclusive use, so please inform me when you have completed it.

All the best,

Lance

[Lance_L]

Hey Raf3,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you.

Cheers,

Lance

[Raf3]

Hello Lance. Hope you haven't forgotten about me. Thanks

[Lance_L]

Hello Raf3,

I’m sorry for the delayed response here. I’ve sent a follow-up to the team working on your case. Hang tight; I’ll circle back and share any updates I receive. Thanks for your patience.

All the best,

Lance

[Lance_L]

Hi Raf3,

Our support team has reached out to you via email. You may continue the conversation on that channel.

Regards,

Lance