Nest protects reporting as offline

[ryanjohnb]

Hi, 3 of my 11 Nest Protects are reporting as not connected when I press the circular button of one of the other Next Protects.  But everything in the app says connected and all appears fine there.  I tried factor reseting one of them and setting up over, still have same issue.  Is this a Nest/Google cloud issue?

Thanks vm

Ryan

[zoeuvre]

Hi ryanjohnb, 

Uh-oh! The most effective way to restore the connectivity of your Nest Protect status is to force it to update. This update causes the Nest Protect to sync with the service and upload logs. Here's how: 

To force update:

1. Press the Nest button once. It should say, "Press to Test."
2. Press and hold the button until the Protect says, "Checking the network."

The LED ring briefly glows green and then turns off when the process is complete.

If the Nest Protect can't establish a connection, it says, "Try again later" and displays a yellow LED light:

1. Test in the location of an online unit.
2. Test in another location in the home.
3. Test on another network and/or router.

Let us know how it goes: 

Best,

Zoe