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Help

New Generation NEST unable to ADD device to app

nataliekarp
Community Member

a week ago

Have the newest device. there is nothing that I can scan .. and there is no pin number to add 

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1 REPLY 1

virnab
Community Specialist
Community Specialist

Sunday

Hi nataliekarp,

 

I understand you have the newest generation Nest Device and you're unable to complete the setup because the app is asking for either a scan or a PIN, but your specific device doesn't seem to have either of those options. Don’t worry, help is here.

To get started, please provide some more information by answering these questions:

  1. Can you confirm the type of Nest device you are trying to set up? (Nest Cam, Google Nest Speakers or Display, Nest Thermostat, Nest Protect, Nest Connector)
  2. Are you using the Nest app or Google Home app to set it up?

Please reply with the requested information so we can continue troubleshooting and find a solution.

 

Best regards,

Virna

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