Old manufacturing date leading to the reduced service life

[dbri306]

I just bought a new Nest Protect with manufactured date July 2022. That leaves me with less than 8 years of service life instead of 10 since the device is gonna brick itself past 10 years of manufactured date. I asked Amazon for 20% discount for 20% reduction of device lifespan but they can’t do it. Google is not dealing with this issue at all and I’m getting just a run around. It’s more about basic fairness than money but is it possible to extend life for 10 years since activation or get Google refund/credit? 

[MplsCustomer]

@dbri306 

If Amazon sold you a 2-year-old Nest Protect with less than 8 years left on its 10-year service life, shouldn't Amazon or the Amazon seller replace the device or compensate you for the elapsed service life?

[dbri306]

Amazon rep said they cannot give me discount on Nest or guarantee “fresh” devices. Next one could be 3 or even 5 years old. I have no time or patience to order and return devices for the weeks to come. It should be fair and automatic process as there are no other devises on the market that would brick themselves on specific post-production date. 

[kcruzgonzalez]

Hello, dbri306 

Thanks for reaching out to our Nest Community. We are so happy to assist you with your questions about the Nest Protect.

In particular, we expect our resellers to have good stock rotation policies that ensure stock isn't unnecessarily sitting on shelves, losing time. We’re sorry the reseller you purchased your device from didn’t meet your expectations. We'd like to make it right even though you didn't buy it from us. We want you to feel confident in your Google product. 

Our specialized team would like to know more about your case and recommend a solution. We would appreciate it if you would fill out this form to contact us and find an answer.
 

Feel free to reply to this post when you complete it. We are happy to help you.

Best regards,
Kevin