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P018 troubleshooting and cleaning do not work

Community Member

One of the 6 Nest Protect I bought back in 2018 starts biping whenever it is connected to the network and shows P018 error. I've tried P018 troubleshooting and even cleaning but it does not work. Where could it be sent for repairing, knowing that it is a legal obligation for brands to make sure devices can be repaired in Europe?


Community Specialist
Community Specialist

Hi there, 


I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.


Best Regards, 


Community Member

Hi Brad,

Thanks very much for your reply.

The issue is still ongoing, so your help will be much appreciated ! 😊

Thanks & have a nice evening,