Problem connecting to Nest Service

[MarkR4]

I recently changed the password on my google account and have discovered I can no longer access my Nest Protect Alarms vis the Nest App. When I try to log on using my google credentials, I get this message: There was a problem connecting to the Nest Service. Please try again in a few minutes. Hours have gone by and I have had no luck in connecting. I am running the latest OS on an iPad, iPhone, and a Mac. I have deleted the Nest app and reinstalled it. Our WiFi is working perfectly as is our internet connection. We cannot easily physically access the detectors because they are located on very high ceilings, but the motion activated night lights on them are working correctly. We need to get these working properly asap.

[StephenJParn]

Try restarting your device and checking your Wi-Fi! 🔧📶

[MarkR4]

I tried all that many times on several devices.

[MarkR4]

Followup. I finally got to a live support person and discovered the only solution is to set up the entire system again from scratch which requires  removing the devices from their ceiling mounts which will require an electrician. I am thinking about getting  a different brad of detector.

[DeboraJ]

Hi @MarkR4 

Thanks for reaching out to the Community! I fully understand the situation you are going through. I understand that sometimes the extra cost of a technician is something we haven't contemplated, or even having to do the work ourselves is somewhat risky.

Please let me help you and see if we can find another solution for you! Before continuing, I will need the following information:

• What date did you contact us?
• Do you have a case number that you can provide us?
• Were you given additional steps or just the factory reset for your devices?

Once you have this information, I will be able to help you more and see if we have alternative solutions for you!

Best Regards,

Debora